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Terms & Conditions

1.     COMPANY DETAILS

We are a UK based Limited company and we operate all our services from our registered address below:

 

Angel Surprise Ltd

Unit 43

Harlow Enterprise Hub

Kao Hockham Building

Edinburgh Way

Harlow

Essex

CM20 2NQ

 

Registered in England No. 08797312

 

 

2.      WEB PRICING

 

Our website prices do include delivery costs to mainland UK but additional costs will incur for delivery to Scotland, Ireland and UK Islands.  Prices detailed below.  In the event that an incorrect price is displayed on our website, Angel Surprise reserves the right to abstain from fulfilling that order at that price.  We will notify the customer by email or phone and will give the customer a right to progress with the order.  All transactions are processed using PayPal and Credit/Debit card.

 

3.      DELIVERY FAQ’s

 

* Christmas Deliveries 2014

* Do you deliver outside of the UK

* Deliveries to Scotland, Ireland and UK Islands

* Delivery to public buildings

* Order tracking

 

 

CHRISTMAS DELIVERIES

 

We always aim to deliver within 4 days of placing your order; however, any order placed over a weekend will not be processed until the Monday.  Because December is such a busy month, deliveries can be made between 1st and 22nd December.  If an order is placed before our cut off date of Friday 19th December, our courier will attempt delivery once before returning to Angel Surprise Ltd headquarters, so please make sure there is somebody to receive the item.

 

DO YOU DELIVER OUTSIDE OF THE UK

 

We only deliver our goods within the UK, Ireland, Jersey and Guernsey.  We are unable to deliver to:

* PO BOX addresses

* BFPO addresses

 

DELIVERY PRICES AND DAYS

 

AREA

PRICE PER PARCEL

QUICKEST DELIVERY (WORKING DAYS)

UK MAINLAND

FREE

2-3 DAYS

SCOTTISH MAINLAND

£9.00

3-4 DAYS

UK ISLANDS (Isle of Wight, Isles of Scilly, Scottish Islands)

£16.50

3-4 DAYS

NORTHERN IRELAND

£25.00

3-4 DAYS

REPUBLIC OF IRELAND

£25.00

3-4 DAYS

GUERNSEY & JERSEY

£25 - £45

4-5 DAYS

 

See above table for all delivery costs.  All hampers are shipped individually in their own secure postal cartons, using a signed for service with Transexpress International Couriers (APC).  We may be able to offer discounted delivery charges for large orders delivered as one (E.G 20 units or more).  For more information on this please contact us with your enquiry.

 

 

         DELIVERIES TO PUBLIC BUILDINGS

         Before any order is placed where the address is a public building such as    businesses, Hospitals and hotels, please contact the establishment to check that a delivery can be made.  Our courier can only deliver to a goods in or reception desk for the delivery signature.  Once the package has been signed for, it will be the responsibility of the establishment to ensure the gift is passed to the named recipient in a timely manner.

 

ORDER TRACKING

* APC Couriers will issue Angel Surprise Ltd with a tracking code as soon as they are contacted.  For any issues relating to the tracking, please contact Angel Surprise who will see to your issue.

* Please note, APC deliver to the address given at the time of ordering and this cannot be changed after ordering.

* For questions relating to any delivery issue please contact Angel Surprise Ltd.

 

4.     RETURNS, CANCELLATIONS AND DAMAGES

We want you to be completely satisfied with your purchases and the service we provide you but will help in any way if you are not 100% satisfied.  In accordance with the EU Distance Selling Directive, you have the right to cancel the contract at any time up to 14 days after delivery. For perishable items, the return can only be made from date of delivery upto 7 days later.

Please note the customer must bear the cost of returning the goods to us.

i)                   RETURN (if an order has already been delivered)

To return an item:

* Please contact us by email – info@angelsurprise.co.uk – and let us know you would like to cancel and return your order.

* Please return the parcel to the address below, and include your order number.

 

 

 

 

Angel Surprise Ltd

Unit 43

Harlow Business Enterprise Hub

Kao Hockham Building

Edinburgh Way

Harlow

Essex

CM20 2NQ

 

* On receipt of the goods, we will refund the value of the order in full.  You will receive an email confirming your refund.  If you have any questions about returns then please email – info@angelsurprise.co.uk.

 

ii)                 CANCELLATION (if an order has yet to be dispatched)

You can cancel an order the day after placing it.  Any time after this then we may have already dispatched your item.  If you need to cancel after the dispatch day then please contact us by email or phone and we will advise you on the next steps.

 

iii)               DAMAGES

In the unlikely event of damaged goods the customer should contact Angel Surprise within 2 days of receipt of the goods.  Angel Surprise will refund or replace the items concerned.

 

5.     CUSTOMER CARE

The customer should inform Angel Surprise immediately of any issues, either by phone 01279 311439 or email, info@angelsurprise.co.uk.  We will investigate any issues as soon as they are reported and will endeavour to respond to all email enquiries within one working day.

 

6.     SUBSTITUTIONS

Whilst we try to keep all photography and descriptions as accurate as possible, Angel Surprise reserves the right to substitute any items included in our packages for items of equal or greater value if listed items are out of stock or unavailable.  Package contents may vary slightly from the image so please see descriptions for full listings. 

7.     ALCOHOL

No persons under 18 years of age may place an order or receive a gift from Angel Surprise if the gift contains alcohol.

 

8.     FORCE MAJEURE

Angel Surprise will work hard to meet all deliveries but shall not be liable for an loss or damage due to delays resulting from any cause beyond its reasonable control, such as, but not limited to, compliance with laws or regulations, natural disasters, acts or omissions of the customer, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

 

9.     PRIVACY POLICY

This Privacy Policy governs the manner in which Angel Surprise ltd collects, uses, maintains and discloses information collected from users (each, a "User") of the angelsurprise.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Angel Surprise ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

we may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Angel Surprise ltd may collect and use Users personal information for the following purposes:

  • - To process payments
    we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To send periodic emails
    we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

we do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Angel Surprise Ltd has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Angel Surprise ltd
angelsurprise.co.uk
No.43 Harlow Enterprise Hub Kao Hockham Building Edinburgh Way Harlow Essex
01279 311439
info@angelsurprise.co.uk

 

 

 

 

10. COPYRIGHTS

All designs, text, graphics and their selection and arrangement on this site are the copyright of Angel Surprise Ltd.  As a guest to Angel Surprise website you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use.  Any other use of materials on the site without prior written consent by Angel Surprise Ltd is strictly prohibited.